National returns
Return labels are sent automatically after you have made your return request in your customer account.
They are sent twice a day.
If you do not receive the second email with the link to your return label within 12 hours, please check your junk mailbox.
International returns
Once you put in your return request in your customer's account, you will receive a choice of transporters, each with different costs.
The “standard return” has to be paid by you directly at a return fee that we do not know, as it depends on the transporter.
The less expensive is the prepaid drop-off, these costs are already paid for and will be deducted from your refund.