National returns
If you have a customer account;
Return labels are sent automatically after you have made your return request in your customer account.
They are sent twice a day.
If you do not receive the second email with the link to your return label within 12 hours, please check your junk mailbox.
If you do not have a customer account or if you did not place your order through your customer account;
Click this link to make a return.
International returns
Once you put in your return request in your customer's account, you will receive a choice of transporters, each with different costs.
If you do not have a customer account or if you did not place your order through your customer account;
Click this link to make a return.
The “standard return” has to be paid by you directly at a return fee that we do not know, as it depends on the transporter.
The less expensive is the prepaid drop-off, these costs are already paid for and will be deducted from your refund.